Refund Policy of SaladGreenPlate
Last Updated: March 1, 2023
Thank you for shopping at SaladGreenPlate, located at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958 or through our website at saladgreenplate.sbs.
Order Cancellation
An order can be canceled before it is prepared by contacting us directly via phone or our website. If an order has already been dispatched or is being prepared, it may not be possible to cancel it. However, you can return the product after you receive it, following the process outlined above.
Incorrect or Damaged Items
If you receive an incorrect or damaged item due to our error, please contact us within 24 hours of receiving the order. We will arrange a re-delivery of the correct item or issue a full refund, including the cost of delivery, once we have reviewed the situation.
Non-returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Exceptions
Some items may not be eligible for a refund or may have specific requirements for a refund. For more details, please contact +44 20 7946 0958.
Refusal of Delivery
If you refuse a delivery without pre-authorization by contacting us, you may be liable for the round-trip shipping fees incurred.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We value your patronage and are committed to providing you with a satisfactory experience every time you choose SaladGreenPlate. Your continued support is greatly appreciated.